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Customer Service Representative

T-Lane Transportation and Logistics – Mission, BC

Position: Customer Concierge Representative

Reports to: Operations Manager

T-Lane Transportation and Logistics is a well-established transportation company with locations expanding across Canada. With an international footprint and a team second to none, T-Lane Transportation embodies a make-it-happen and solution based approached.

Overview: The logistics coordinator acts as a liaison between our T-Lane customer and other individuals / carriers. Having strong relationship management and building skills is vital to this role. The T-Lane customer’s satisfaction is our number one priority, always looking at ways to provide optimum service and value to them with the final goal of moving freight. This role has a clerical aspect of maintaining and updating databases with required information and paperwork.

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Responsibilities:

  • Relationship management and building with T-Lane customer
  • Ensure T-Lane client needs are met at each step in the transportation process
  • Manage communication with T-Lane client, as needed
  • Treat every customer as an opportunity for new business
  • Look for new freight on a consistent basis and manage accordingly
  • Source carriers and rates to handle shipments, as needed

Skills and Abilities:

  • Able to communicate effectively in writing and in person
  • Confident and comfortable in relationship building
  • Detail Oriented
  • Strong multi-tasking and time management skills
  • Takes a pro-active approach
  • Hard Working and Self Starter
  • Excellent team player with the ability to work independently
  • Problem solving abilities
  • Ability to work in a fast-paced, high volume environment

Knowledge:

  • Grade 12 graduation
  • Post-secondary education would be considered an asset
  • Preference will be given to someone with transportation industry experience
  • Minimum 1 year in an office environment or the equivalent in post-secondary education

Job Type: Full-time